Terms of Use

Effective Date: March 10, 2026  |  Last Updated: March 10, 2026

1. Acceptance of Terms

These Terms of Use (“Terms”) govern your use of the ClinicOS mobile application (“App”) and related services provided by CODINGRIPPLER TECH PRIVATE LIMITED (CIN: U62012GJ2024PTC151181), a company incorporated under the Companies Act, 2013 (“Company”, “we”, “us”, or “our”).

By creating an account or using the App, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the App.

2. Description of Service

ClinicOS is a clinic management platform that helps healthcare professionals manage patient queues, consultations, prescriptions, billing, and medical records. The App is available on Android and iOS.

• Requires an internet connection for data synchronization
• Supports offline access to previously synced data
• Includes voice-to-text transcription and AI-assisted clinical data extraction as optional features

3. Eligibility

To use ClinicOS, you must:

• Be at least 18 years of age
• Be a licensed healthcare professional or authorized clinic staff
• Have the legal capacity to enter into a binding agreement

ClinicOS is not available for direct use by patients. Patient data is entered and managed by healthcare providers as part of clinical care.

4. User Account & Security

• Each account is linked to a single phone number and authenticated via one-time password (OTP)
• You must not share your OTP or allow others to access your account
• You are responsible for all activity that occurs under your account
• Report any unauthorized access immediately to privacy@codingrippler.com

5. Acceptable Use

You agree not to:

• Use the App for any unlawful purpose or in violation of any applicable law or regulation
• Share patient data outside your organization without appropriate consent (this does not restrict legitimate clinical referrals between healthcare providers in the patient’s interest, in accordance with applicable medical regulations)
• Attempt to reverse engineer, decompile, disassemble, or tamper with the App
• Upload malicious content, malware, or harmful code
• Impersonate another healthcare provider or user
• Use automated tools, bots, or scrapers to extract data from the App
• Access or attempt to access data belonging to other organizations
• Use the App in a manner that could damage, disable, or impair our servers or infrastructure

6. Medical Disclaimer

• Not a medical device: ClinicOS is not intended to be used for the diagnosis, prevention, monitoring, or treatment of disease. It is not registered or notified as a medical device with the Central Drugs Standard Control Organisation (CDSCO) under the Medical Devices Rules, 2017. It is a clinic workflow management tool.
• AI-generated content: Clinical suggestions generated by AI (powered by Google Gemini) are assistive only. They are not a substitute for professional medical judgment. The treating physician bears full responsibility for all clinical decisions. AI outputs may be inaccurate, incomplete, or inappropriate for a specific clinical context.
• Voice transcription: Transcriptions generated from voice recordings may contain errors. Always verify transcribed content before acting on it or including it in a patient’s medical record.
• Not emergency services: ClinicOS is not designed for emergency medical situations. In case of a medical emergency, contact emergency services immediately.
• Professional responsibility: The use of ClinicOS does not replace, diminish, or modify any professional obligations you have under the National Medical Commission Act, the Code of Medical Ethics, or any other applicable regulation.

7. Intellectual Property

• The ClinicOS application, including its design, code, branding, logos, and documentation, is the intellectual property of CODINGRIPPLER TECH PRIVATE LIMITED and is protected under applicable Indian intellectual property laws.
• Patient data entered into the App is owned by the treating organization and/or doctor, in accordance with applicable medical regulations. We do not claim ownership of your patient data.
• User-generated content (clinical notes, prescriptions, billing entries) is owned by the user and/or their organization.
• We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for its intended purpose, subject to these Terms.

8. Data & Privacy

Your use of the App is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your data.

• By using the App, you consent to the data practices described in the Privacy Policy
• Access to data within the App is controlled by role-based permissions — each team member can only access data relevant to their role
• You are responsible for ensuring that patient data you enter is accurate and lawfully obtained

9. Availability & Limitations

• The App is provided on an “as is” and “as available” basis
• To the maximum extent permitted by applicable Indian law, we disclaim all warranties, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement
• We do not guarantee 100% uptime or uninterrupted access
• The App may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control
• Offline mode depends on previously synced data and may not reflect the most current information
• We recommend regular synchronization to minimize data loss in case of device failure

10. Limitation of Liability

To the maximum extent permitted by Indian law:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App
• We are not liable for clinical decisions made by healthcare providers using the App
• We are not liable for errors in AI-generated transcriptions or clinical data extraction
• We are not liable for data loss resulting from device failure, user error, or circumstances beyond our reasonable control
• Our total aggregate liability to you for any claims arising from or related to your use of the App shall not exceed the total fees paid by you in the 12 months preceding the claim

Nothing in these Terms limits our liability for: Gross negligence, fraud, willful misconduct, or any liability that cannot be excluded under applicable Indian law.

11. Indemnification

You agree to indemnify, defend, and hold harmless CODINGRIPPLER TECH PRIVATE LIMITED, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your misuse of patient data or violation of patient privacy
• Your violation of any applicable law, regulation, or professional code of conduct
• Claims by patients or third parties arising from your use of the App

12. Termination

• By you: You may delete your account at any time from the App (My Profile → Delete Account) or via clinicos.codingrippler.com/delete-account
• By us: We may suspend or terminate your account if you violate these Terms, engage in fraudulent or illegal activity, or pose a risk to other users or our infrastructure. We will provide at least 7 days’ written notice (via SMS or email to your registered contact) before termination, except where immediate suspension is necessary due to fraud, illegal activity, or imminent risk to other users or infrastructure.

Upon termination, your access to the App is revoked. Your data will be handled in accordance with the retention schedule described in our Privacy Policy.

13. Governing Law & Dispute Resolution

• These Terms are governed by and construed in accordance with the laws of India
• Before initiating any proceedings, both parties shall attempt to resolve the dispute through good-faith negotiation for a period of 30 days
• If negotiation fails, the dispute shall be referred to and finally resolved by binding arbitration under the Indian Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in English, by a sole arbitrator mutually appointed by the parties, with the seat of arbitration in Ahmedabad, Gujarat. If the parties are unable to agree on an arbitrator within 30 days, either party may apply to the competent court under Section 11 of the Arbitration and Conciliation Act, 1996 for appointment
• The courts in Ahmedabad, Gujarat, India shall have exclusive jurisdiction over: (a) applications for interim relief under Section 9 of the Arbitration and Conciliation Act, 1996; (b) appointment of arbitrators under Section 11; (c) setting aside of arbitral awards under Section 34; and (d) enforcement of arbitral awards under Section 36

14. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you through an in-app notification. The updated Terms will be posted at this URL with a revised “Last Updated” date.

Your continued use of the App after the updated Terms are posted constitutes your acceptance of the changes. If you do not agree with the updated Terms, please stop using the App and delete your account.

15. Fees & Payment

ClinicOS may offer paid subscription plans with additional features. If you subscribe to a paid plan:

• Pricing will be displayed in the App and on our website prior to purchase
• Subscriptions may be billed monthly or annually, as selected by you
• No refunds will be issued for partial billing periods, unless required by applicable law
• If payment fails, your account features may be limited after a grace period
• We will provide at least 30 days’ notice before any price changes take effect

16. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond that party’s reasonable control, including but not limited to: natural disasters, pandemics, government actions or orders, internet or telecommunications failures, power outages, cyberattacks, or failures of third-party service providers. During such events, the affected party’s obligations shall be suspended for the duration of the force majeure event.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

18. Waiver

No failure or delay by us in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any right or remedy on one occasion shall not be construed as a waiver of that right or remedy on any subsequent occasion.

19. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, to any successor entity or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, provided the assignee agrees to be bound by these Terms.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CODINGRIPPLER TECH PRIVATE LIMITED regarding your use of ClinicOS, and supersede any prior agreements or communications.

21. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of our Grievance Officer are:

22. Contact Us

For any questions about these Terms, please contact us: